It’s nothing personal, but i absolutely loathe Bank of America.
The kindly girl helping me close my account today had to get on the phone to request my account be shut down. She said that i would be “ending our relationship.”
I’m sorry. Relationship? I’m just closing an account.
But let’s not be too hasty. I suppose it was a relationship. 2007 was the start of a very rocky one.
After getting married, i couldn’t simply add my wife to my account. I had to close that account, re-open a new account, change all my information (linked accounts), etc.
In 2008, while i was on vacation, they suspended my account for irregular spending (i’ll give ‘em that one). Unfortunately, BofA had the wrong answers to my security question. In giving them the correct answers, my account was summarily shut down and i was disallowed access.
And, that same trip, when my brother and i were commissioned to photograph the lobby of the new BofA tower in NYC, we had all our paperwork submitted two months in advance to do the job. We even had to take out a Five million dollar insurance policy to do that job. We had specific hours . What did BofA do? They had absolutely NO record of us coming to do that job.
My other grievances:
- The fees are ridiculous for completely arbitrary things.
- With my brother’s business, they un-linked the savings account from the checking, and charged a fee for the checking dropping below a point. Then, that fee incurred several other fees totaling over $300.
- At a branch, anytime i wanted something other than dealing with money, they put me in a room, on the telephone.
- Their customer service is completely incompetent. The right hand doesn’t know what the left hand is doing.
So, I was thusly trying to end this whole relationship since 2008, but after the economic collapse, i simply hadn’t found a bank i could trust or that had necessary conveniences.
Fast-forward to today. This poor, polite, kindly young lady helped me, but in classic corporate fashion, was spitting out the last ditch, unheartfelt efforts, those desperate pleas. Oh really? Now you want me back? You’ll promise to treat me better?
Well, in classic bad-relationship-ending form, she got one last jab at me. In a metaphorical “i’m keeping the cd’s you left here”, she took a $9 fee since i was draining my savings account to my new bank.
Sorry, baby, keep it. I’m gone for good this time.


